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Delivery & Shipping

• Expect delays during festival periods and sales promotion period.
• Wonder Live Resources Sdn Bhd is not responsible for any delays caused by events beyond its control.
• We do not accept order cancellations upon despatch and after payment made of your order.
• Products will only be delivered to valid addresses (and not to PO boxes) within Malaysia only.
• Delivery hours are between 9.00am to 5.00pm from Mondays to Fridays and 9.00am to 1.00pm on Saturdays. There will be no deliveries on Sundays and state, public or federal Holidays.
• Changes to the shipping and billing address will not be entertained after order has been confirmed.
• If you discover any damage to your product(s) upon receive of the parcel, kindly observe the following procedure, failing which you will be deemed to waive your right thereto:
1. The claimant must notify Wonder Live’s Customer Service within three (3) working days of receiving the parcel.
2. A customer service representative from Wonder Live Resources Sdn Bhd shall perform an inspection of the damaged parcel.
3. If the inspection confirms that the parcel is damaged through the fault of Wonder Live Resources Sdn Bhd or its delivery partner, the claimant shall return the affected product(s), original carton and copy of Sales Invoice for exchange purposes.

NOTE: Wonder Live Resources Sdn Bhd reserves the right not to entertain the exchange if the claimant cannot produce the original carton and copy of Sales Invoice.

If you have questions or doubts, please contact us:
Tel: 03-9080 6099
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